Shipping Information

Standard 2-Day Delivery

Place your order Monday-Friday by 2pm and we’ll deliver to you within two working days1, 2
UK Mainland, excluding Scottish Highlands – £15.00 for all orders up to 10 kg.; surcharge of £1.00 per additional kg.
Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles – £30.00 for all orders up to 5 kg.; surcharge of £1.00 per additional kg.
Scottish Highlands – £25.00 for all orders up to 5 kg.; surcharge of £1.00 per additional kg.

Standard Next Day

Place your order Monday-Friday by 2pm and we’ll deliver to you on the next working day1, 2
UK Mainland & Isle of Wright – £25.00 for all orders up to 5 kg.; surcharge of £1.00 per additional kg.

Continental Europe Ground Shipment

For delivery to Continental Europe by Ground Shipment.
Continental Europe (by Zone3)
Zones 1 – 3: £40 for all orders up to 5 kg.; surcharge of £2.00 per additional .5kg.
Zone 4 – 5: £55 for all orders up to 5 kg.; surcharge of £2.00 per additional .5 kg.

Click & Collect

For pick-up at our London Showroom within 1 working day2
FREE from our Marylebone Showroom

1 Please note that weekends and public holidays are not considered working days.
2 Available only on items in stock.

3 Delivery to Continental Europe by DPD Ground:

Zone 1: Belgium, France, Germany, Ireland, Luxembourg and the Netherlands

Zone 2: Austria, Denmark and Switzerland

Zone 3: Czech Republic, Italy, Slovakia and Spain

Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden

Zone 5: Bosnia-Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia

If you are unsure of how much your delivery will cost, please contact our Customer Services team by phone: +44 207 487 5961 or email: info@lewisandcompany.co.uk.

Special Home UK Delivery: For extra heavy or large items (e.g. sofas, console tables, chairs), we will deliver to you directly by courier service to the room of your choice and the packaging will be taken away. Please contact our Customer Services team +44 207 487 5961 or email: info@lewisandcompany.co.uk.

Some products that are too big for 2 men to deliver and properties with problematic access are excluded. Access Check: £50.00


Delivery times

Standard and Oversize UK Delivery

Standard UK orders are usually delivered within two working days from the date of order (see Delivery Chart Information). However, there are occasions when we will need to use the Home Delivery service for an oversize item. The delivery time will be communicated to you within one working day of your order being processed. However, you may contact our Customer Services team prior to placing your order to receive an estimate on delivery.

If for any reason after placing your order the item is unavailable, we will let you know immediately and tell you when the product will be available, offering you the option of a full refund.

These orders are usually delivered by Interlink who deliver between 08:00 and 18:00 Monday to Friday and require a signature on delivery. It is not possible to guarantee a specific date or time at the point of purchase, however Interlink will communicate with you directly regarding potential delivery windows and options for receiving your items.

Special Home UK Delivery

Furniture and large items that are in stock are delivered between 3-5 working days if you live within our van area. Outside our van area, the lead-times are extended up to 10 days although the large majority of these orders are delivered within 10 days. If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order.

Once the item(s) are ready for dispatch – we will contact you to arrange a suitable day and time. Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference.

We deliver Monday to Saturday, and can advise you whether you have a morning (7am-12pm) or afternoon (12-3pm) slot. The delivery drivers will contact you approximately 2 hours before they are due to arrive.

Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details.

If you would like us to leave the products packaged, please let us know in advance. If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.

Click and Collect Service

This free service offers customers the opportunity to order online and pick up purchases in our Marylebone showroom at a time that is convenient.

Step 1: Select ‘Pick-up in Store’ as a delivery option during the check out process.

Step 2: Simply bring your Order Confirmation email with you to the Showroom (this acts as proof of purchase) and collect your order.


Delivery Access

It is your responsibility to ensure that the furniture and lighting you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery.

If our delivery staff considers the access unsafe, then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.

If you have any doubts that the items will fit up stairwells, through doors or any restrictive spaces it is vital that you seek advice, and we strongly advise you request an access check prior to purchase. Any purchases made that subsequently cannot be delivered for this reason will remain chargeable at 50% the retail price.

An access check is available for specific items of furniture and involves our Delivery Team making an appointment and inspecting your property to confirm if access is possible. You must inform us of any vehicle access issues or parking restrictions at the delivery address. The delivery charge includes no allowance for removal of doors, windows or other fixtures. For further information or if you have any questions about our delivery service please call our Customer Services Team on +44 207 487 5961. Access Check: £50.00


International Delivery Information

We can deliver any item available to purchase on our website. We deliver to the following countries:

Europe: Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

ROW: Antigua & Barbuda, Australia, Bahamas, Bahrain, Barbados, Brunei, Canada, Grenada, Hong Kong, India, Israel, Jamaica, Japan, Malaysia, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, St. Kitts & Nevis, St. Lucia, St. Vincent & The Grenadines, Taiwan, Trinidad & Tobago, United Arab Emirates, United States of America

If you are placing your order from outside the UK or Zones 1-5, we regret that this can only be processed via the telephone. Our Customer Service team is available Monday – Friday 10:00 – 18:00 GMT.

If you are calling from outside the UK, please telephone: +44 207 487 5961; or email: info@lewisandcompany.co.uk.

The cost of delivery varies depending on what you order and where you want it to be delivered; for shipments outside of the UK or Zones 1-5 within Continental Europe, our Customer Service team will calculate the cost of delivery at the time of the order.

Please note we offer Delivery Duty Unpaid. Therefore, you will be responsible for any import duties and taxes that may be incurred on the order placed. We regret that The Lewis & Co cannot advise on these costs and customers are therefore recommended to check with their local customs office.